| | United Airlines is pledging a sweeping series of changes that it says will give passengers new protections, including allowing employees to offer up $10,000 to try to entice overbooked passengers to take different flights. The policies are meant to prevent episodes like the one that occurred on April 9 at Chicago's O'Hare Airport in which a passenger was violently removed from his seat. "That breach of public trust is something we have to rework," United CEO Oscar Munoz said in an interview with USA TODAY.
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